General

When you work with me, I become your digital marketing business bestie; one point person who helps you get it all done and saves you time. I can design your logo, install your website, setup your email marketing, and create coordinating graphics for both online and print projects… just to name a few popular virtual assistance services.

Bloggers, boutique owners, life coaches, educators, therapists, etc. are my wheelhouse. If you’re passionate about it, then I’m passionate about helping you scale and reach the audience who needs you.

My current wait time to start your project is always listed in the sidebar. If you’re on an exact deadline, please contact me to see if I can make that work in my schedule for you. Rush fees may apply.

When you submit payment, I will reserve a Monday start date for you. Based on the number of revisions needed and how quickly you reply to my messages, designs are usually final within 10-15 business days from your start date.

For complete website and logo projects, Week 1 is spent on your brand colors and header/logo design. Week 2 is spent on coordinating graphics and website installation. Week 3 is available for post-install support. If your design extends outside of this window, additional fees may apply.

All communication is via email, primarily Monday-Thursday 7:00am-3:00pm EST.If you prefer a phone consultation, additional fees apply.

It is important to be available daily during your design window to keep your project timeline. Many clients will respond to my emails each evening so that I can work on their next steps the following the day.

All payments are made through PayPal in advance. Due to the nature of design work, I do not give refunds for any reason once I have reserved your work date.

Design

The design process is a collaborative effort. Each project goes through a discovery process where we refine your brand through the perfect combination of colors, fonts, and function.

Once you decide on your needs and complete package payment, you’ll receive a question sheet to gather your initial ideas. I’ll use your sheet as a starting point and send several design concepts for your feedback.

I’ll then revise and refine your favorite concept, so you’re always in complete control. Here’s a visual example that shows how one client moved through the process. I also share in-process photos of some designs in my portfolio.

Most logo + website projects take two weeks to complete. The first week is spent on the colors/fonts/graphics for your brand. The second week is spent on your website installation. You then receive a third week of post-install email support as-needed.

Projects that extend beyond your scheduled dates may incur additional fees.

This is totally up to you! You can view my most popular packages + options in my shop, but if what you need isn’t listed contact me for a custom quote.

No, I will not duplicate your design for anyone else.

Your package includes standard revisions to modify your favorite initial concept. Standard revisions are adjustments to the existing design, not starting from scratch. They typically include font changes, layout adjustments, rearranging colors, etc. You can see examples of actual client revisions here in these behind-the-scenes posts.

Extensive revisions incur additional fees. Examples of extensive revisions may include: changing to a new color scheme after initial approval, changing your website title which requires a new layout, creating new website sections, etc.

You can help avoid extensive revisions by carefully completing your initial design question sheet and letting me know if you have something specific in mind for your design from the start.

I am primarily a WordPress designer. I work mostly on the front of your website to create a cohesive, professional presentation. I am knowledgeable about how WordPress, themes, plugins, SEO, etc. work together, but I use a variety of commercial themes and custom templates to jumpstart your project.

While I am able to provide custom css and theme customization edits, I do not significantly edit php, javascript, or other “under the hood” areas of your site.

Graphics + Photos

I do not do any custom illustration. All fonts, photography, and graphics must be purchased commercially for your project.

Use of my extensive collection is included in your package price.

If additional artwork is needed, you may supply your own (per its terms of use) or purchase separately.

If I purchase the fonts/ stock photos/ graphics, I am the license holder. Most artists do not allow me to forward their graphics to you after your design is finished.

I do not deliver my layered design work, only the final flattened web-resolution images. If you’re interested in receiving original layered or high resolution files, please contact me for a quote.

All images are hosted on your site directly. I do not use any third-party services (such as PhotoBucket).

The packages come with graphics designed and sized for your site specifications only. Matching items for your social media branding are available as add-ons to your package. With the add-on purchase, I will resize and redesign your items as needed to fit each site.

After Installation

The view of your site will depend on each device’s unique display size and resolution settings. All of my designs are mobile responsive.

Yes, you can still use all of the current features of your site. This means you can add new widgets/ gadgets/ plugins, delete them, and rearrange them. However, I am not responsible for any changes to your site due to modifications you make.

You are solely responsible for your site maintenance. Backups of your files are removed from my drive 90 days after installation.

If you need my help with updates or maintenance in the future, you must purchase a support plan.

There is a minimum $50 base fee for all future work. The final cost of revisions varies based on how many changes you request and the time it will take me to complete. Please contact me for a quote.

You are responsible for all content, maintenance, and updates after installation.

While I design and install your site, your package does not include support or tutorials on how to use your chosen platform. I do make each client a brief introductory video that shows an overview of their WordPress site.

Your WordPress package also includes one week of post-install email support for basic questions.

If you need additional assistance after one week, I offer support plans that include priority email support and updates.

Contract

My complete contract can be found here.

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