What types of projects do you accept?
When you work with me, I become your digital marketing business bestie; one point person who helps you get it all done and saves you time. I can design your logo, install your website, setup your email marketing, and create coordinating graphics for both online and print projects… just to name a few popular virtual assistance services.
Bloggers, boutique owners, life coaches, educators, therapists, etc. are my wheelhouse. If you’re passionate about it, then I’m passionate about helping you scale and reach the audience who needs you.
How long is your wait list?
My current wait time to start your project is always listed in the sidebar. If you’re on an exact deadline, please contact me to see if I can make that work in my schedule for you. Rush fees may apply.
When you submit payment, I will reserve a Monday start date for you. Based on the number of revisions needed and how quickly you reply to my messages, designs are usually final within 10 business days from your start date.
How do we communicate during the design process? What are your hours?
I primarily communicate via email Monday-Friday afternoons and evenings.
Phone calls are reserved for special circumstances and must be agreed upon in advance. Additional fees may also apply.
How does payment work?
All payments are made through PayPal in advance. Due to the nature of design work, I do not give refunds for any reason.
How does your design process work?
The design process is a collaborative effort. Each project goes through a discovery process where we refine your brand through the perfect combination of colors, fonts, and function.
Once you decide on your needs and complete package payment, you’ll receive a question sheet to gather your initial ideas. I’ll use your sheet as a starting point and send several design concepts for your feedback.
I’ll then revise and refine your favorite concept, so you’re always in complete control. Here’s a visual example that shows how one client moved through the process. I also share in-process photos of some designs in my portfolio.
What is included in my design?
This is totally up to you! You can view my most popular packages + options in my shop, but if what you need isn’t listed contact me for a custom quote.
Will anyone else have the same design as me?
No, I will not duplicate your design for anyone else.
What if I don’t love my initial design proof?
Your package includes 2 rounds of revisions to modify your favorite initial concept. Typical revisions include spacing changes or substituting a different font, color, etc. Revisions do not include an entirely different design. Ex: changing from one website theme to another, changing your site name resulting in a totally new header, etc. You can see examples of actual client revisions here in these behind-the-scenes posts.
You can help avoid extensive revisions by carefully completing your initial design question sheet and letting me know if you have something specific in mind for your design from the start.
Graphics + Photos
Where do the graphics / stock photos for my project come from? Do you do custom illustration work?
Can I have a copy of my graphics / stock photos when you’re finished?
If I purchase the fonts/ stock photos/ graphics, I am the license holder. Most artists do not allow me to forward their graphics to you after your design is finished.
I do not deliver my layered design work, only the final flattened web-resolution images. If you’re interested in receiving original layered or high resolution files, please contact me for a quote.
How are images for my site hosted?
All images are hosted on your site directly. I do not use any third-party services (such as PhotoBucket).
Can I use my website graphics for Facebook, Instagram, Teachers Pay Teachers, etc?
The packages come with graphics designed and sized for your site specifications only. Matching items for your social media branding are available as add-ons to your package. With the add-on purchase, I will resize and redesign your items as needed to fit each site.
Why does my site look slightly different on various devices?
The view of your site will depend on each device’s unique display size and resolution settings. All of my designs are mobile responsive.
Can I still manage my site and make changes to it after you install a design?
Yes, you can still use all of the current features of your site. This means you can add new widgets/ gadgets/ plugins, delete them, and rearrange them. However, I am not responsible for any changes to your site due to modifications you make.
You are solely responsible for your site maintenance. Backups of your files are removed from my drive one year after installation.
If you need my help with updates or maintenance in the future, you must purchase a support plan.
What if I want changes to my site in the future, after installation?
There is a minimum $50 base fee for all future work. The final cost of revisions varies based on how many changes you request and the time it will take me to complete. Please contact me for a quote.
Do you provide support for WordPress/ Squarespace/ Blogger and/or teach me how to use my new site?
You are responsible for all content, maintenance, and updates after installation. While I design and install your site, your package does not include support on how to use your chosen platform.
I offer annual support plans for priority email support and/or updates.
Where can I find your complete contract?
My complete contract can be found here.